Industry
|
What
We Did
|
Client
Result
|
Financial
Services
|
Strategic
and Implementation Planning
- Devised an operational
strategy and vision for change for client services
- Developed the
implementation plan for the client service strategy
- Designed and lead a
comprehensive business planning process to transform the relationship
of technology groups to the business
|
- Re-organization of
fifty-three disparate financial and technical help desks into an
enterprise-wide high performing client care service organization
- Vision was presented to
senior executive team and the comprehensive implementation plan was
approved for execution
- Transformed a reactive
technical organization into a collaborative model closely aligned
with the retail and institutional segaments of the business
|
Software
|
Operationalize
Strategy
Engaged an entire line of
business in the process of aligning all functions, business
operations and infrastructure with their business strategy
|
Aligned the people,
process and priorities with the business strategy enabling the LOB to
execute a long languishing but critical business strategy
|
Advertising
|
Leadership
Development
Developed and delivered a
pragmatic and applicable training program to business leaders
|
Improved leaderships that
enabled creative and business teams to work more effectively with
their clients
|
Defense
Technology
|
Building
Outsourcing Partnerships
Lead a process that
brought two contentious organizations (company and supplier) together
to resolve issues, develop joint processes, metrics and systems as
well as a collaborative model for ongoing communication and decision
making
|
The company was able to
leverage the full value of the outsourcing strategy, realize
additional cost savings while maintaining a high level of customer
satisfaction
|
Health
Care
|
Manager
On-Boarding
Designed and delivered a
culture specific new manager assimilation program
|
Enabled new managers to
accelerate integration into their business units and build effective
relationships with their supervisors, colleagues and staff in order
to improve retention and cultural fit
|
